SSG’s support team is there to help you all year round

Joel Mårtensson, Head of SSG’s Support Department.

– We have enjoyed a slower summer, but now we’re back in full swing and looking forward to supporting our clients in their work,” says Joel Mårtensson, Head of SSG’s Support Department.  

Support is available as usual via telephone, email and SSG’s web portal. Whether it’s technical issues, user support or account setup, the team is here to help. 

– Our clients must feel that they can always turn to us for help. We want to make it as easy as possible for them to use our services,” says Joel Mårtensson.  

FAQ

You can also find answers to frequently asked questions through SSG’s customer forum. Here are some of them:

As an administrator, I have changed my employee’s email address, but they still cannot log in. Why? 

As an administrator, you can only change the email address to which notifications for courses are sent. If the user needs to change the login details themselves, they need to call SSG Support. 

I have created an invitation that failed. Should I create a new one or how do I proceed? 

If an invitation fails for any reason, it is important to edit the existing one instead of creating a new one, to avoid creating duplicate invoices, for example. You will find the option to edit the invitation under the “Invited users” tab in your list of users in Learning Admin. Click on the name concerned, edit the details and click on “Update invitation”. 

I want to send an invitation for a user but want to use my email address for this, why isn’t it possible?  

All accounts created with us must be personal with a unique contact method (email address or mobile phone number). This is to ensure that the account is personal and personal data is protected. 

I have been invitated by my employer but cannot log in. It says that no account is found when I try to enter an email address or personal identity number.  

When you open the link in an invitation, the first step is to check whether you already have a user account. This is done using, for example, a personal identity number, mobile number or email address. If there is no match or you know that you have never had an account with us, you need to click on “Create a new account” to continue. 

I am inviting a user who has an Access card number, but when I fill it in, it says that the user cannot be found?  

In this case, it is likely that the account with the associated card number has not been used for a long time and the card number is no longer in use.  SSG Standard Solutions Group AB protects your personal privacy and does not store personal data for longer than necessary. You therefore need to create a new user and they will then be assigned a new Access card number.